Privacy Policy

1. Information We Collect

To provide our CRM and quotation services, we collect information across two categories:

A. Account & Authentication Information

When you create an account or log into ToursMatic, we collect:

• Your name, business name, and business email address.
• Account login credentials.
• Profile settings and user role permissions (e.g., agent, manager, admin).

B. Business Data & Client Records (Lead Information)

As a CRM platform, ToursMatic processes information you voluntarily input regarding your clients and travel inquiries, including:

• Client names, phone numbers, and email addresses.
• Travel details: destinations, travel dates, passenger counts (adults/children), and hotel/transport preferences.
• Interaction logs: call notes, follow-up reminders, and communication timestamps.
• Generated itineraries, quotations, discount amounts, and PDF files.

C. Technical & Diagnostic Information

When you access our application, our servers automatically record standard technical data:

• Device details (operating system version, device model).
• App performance metrics and error/crash reports.
• IP addresses and API request timestamps for security auditing.

2. How We Use Your Information

We use the collected information strictly for legitimate operational purposes:

• Service Delivery: Providing core CRM features, managing travel inquiries, calculating quotation pricing, and generating downloadable PDF itineraries.
• Workflow & Approvals: Routing discount requests and revised quotes to authorized managers/administrators within your organization.
• Reminders & Scheduling: Delivering follow-up alerts and task reminders configured within your activity timeline.
• Security & Reliability: Monitoring system integrity, preventing unauthorized account access, and debugging local app crashes.

We do not sell, rent, monetize, or trade your personal data or your client records to third-party data brokers or advertising networks.

3. Data Storage, Security, and Encryption

• Encryption in Transit: All communications between the ToursMatic mobile app, API endpoints, and our databases are encrypted using modern Transport Layer Security (TLS/HTTPS).
• Access Control: Client data and quotations are isolated by organization and role-based permissions, ensuring only authorized personnel within your agency can view records.
• Server Infrastructure: Data is stored on secure, firewall-protected production servers configured with regular security patches.

4. Third-Party Services

ToursMatic does not share client data with third parties except as strictly necessary to operate our infrastructure:

• Hosting & Cloud Infrastructure: Trusted cloud and server providers hosting our application APIs, databases, and generated PDF assets.
• Operating System Services: Core platform utilities (such as Google Play Services) utilized for reliable application delivery and crash reporting.

5. Data Retention and Deletion Requests

We retain account and lead records for as long as your organization maintains an active subscription or account with ToursMatic.

How to Request Account or Data Deletion:

In compliance with Google Play Developer policies, you have the right to request the permanent deletion of your account and associated CRM data at any time:

1. Email Request: Send an email from your registered account email to [email protected] with the subject line "Data Deletion Request".
2. Scope of Deletion: Upon verification, we will permanently purge your user profile, client records, interaction notes, and generated quotes from our primary databases within 30 days, except where retention is required by law.

6. Children's Privacy

ToursMatic is an enterprise business application intended solely for working professionals. We do not knowingly solicit or collect personal information from individuals under the age of 18.

7. Contact Us

If you have questions regarding this Privacy Policy or your data rights, please reach out to our support team.